Latest in: Technology

Artificial Intelligence (AI) holds the key to transforming the customer experience (CX)  Despite the power of Artificial Intelligence to transform the customer experience, many AI projects fail at the first hurdle. Henry Jinman at EBI.AI outlines the 5...

It’s time to end technology frustration in the contact centre by embracing the proven capabilities of today’s Workforce Management (WFM) solutions  Don’t let technology come between you and exceptional customer service. That’s the message from Rebecca...

New Schedule Tweets Feature  For those that are tired of scheduling tweets via third party scheduling tools, you are in luck. Twitter is testing out a new feature which the site is looking to roll out...

ReachOut Suite, the leading field service management solution from Fingent, has brought in a special promo offer for the festive season, giving all its customers flat 30% discount for purchasing user packs into their account. Valid...

Today we live in a world of sensors, computer intelligence and high powered processing which assist humans with prediction, analysis and accurate measuring. Modern wearable technologies like smart bands, smartwatches, etc. are playing a vital role...

According to a new report on behaviour and attitudes to cybersecurity among different age groups, employees over the age of 30 are more likely to adopt cybersecurity best practice than younger colleagues who have grown up around digital technology. The report – ‘Meeting the...

Whatever date we leave the EU, customers need to know they can reliably and securely access the information we hold  When we leave the EU, the UK will have “third-country” status with the EU. This will change how...

Boomi Platform enables 69% increase in digital-first customer engagement, 20% improved NPS score and £6m year 1 savings Sky’s ‘Future Assurance View’ tool is used by its 6+ million broadband customers to fix and optimise service via...

According to more and more studies, one of the biggest strengths of augmented reality (AR) and virtual reality (VR) is their ability to give students “real world immersive experiences” that could make learning both more memorable...

Wireless charging technology may sound like high techy magic, but actually, it’s not. The idea of charging a device without being plugged in has existed over 120 years. The technology, known as magnetic induction, dates back...